Refusal to provide supporting documents for custom clearance by recipientĬancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.Īs our Support Team might not be available during non-working days and weekends, please place your order wisely.Refusal to pay for the local tax/processing fee by recipient.

Lost or damaged parcel because recipient opted for “no-signature delivery”.

Refusal to sign for the package by recipient.

Recipient was uncontactable when courier company contacted.

Wrong address or phone number provided by recipient.

Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:.

Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead. If your parcel were to be in transit for at least 3 months, it may have been lost in transit.įor orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.įor orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card.

First, kindly contact your local courier using the local tracking number.

What happens if the parcel has been shipped but not delivered? Please contact us before placing an order, should you have any queries regarding shipping. We will contact you if there is a need to make additional payments. Please kindly check this with your local customs.įor certain remote areas, there may be additional charges via Express Shipping. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Standard Shipping via YunExpress is a tax-inclusive option for some countries. No refund will be processed for such cases. Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for the two-way freight charges. Shipping fees exclude import taxes or processing fees that may be applicable for your country. Linsoul is not responsible for such fees. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded. However, large items such as headphones and desktop DAC/AMPs (e.g. If your order is over 270USD, Express Shipping is free*. Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. We have two shipping methods - Standard Shipping and Express Shipping.

Blackhole audio driver